Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (59%)
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Phone (26%)
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Wi-fi (9%)
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Total Blackout (4%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Rivers, Calgary, Vancouver, Kitchener, Surrey, Toronto, Saddle Lake, North York, Richmond, Edmonton, Vaughan, Montréal, Farnham, Vilna and Oshawa.
| City | Problem Type | Report Time |
|---|---|---|
 Rivers |
Wi-fi | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| Vancouver |
Total Blackout | |
| Kitchener |
Phone | |
| Surrey |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Teekatown
(@Teekatown) reported
Been trying to get a call back since Monday. Terrible service. What ever happened to press zero and talk to someone? @Fidomobile
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Joey Welburn
(@JoeyWelburn) reported
Anyone else having issues with their @Fidomobile wifi? All day it has been on and off, now seems like it’s not working at all… @FidoSolutions @RogersHelps
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Milan Prokic🇷🇸🇦🇺
(@TamoDole) reported
@linije_crtam @FidoSolutions @Fidomobile Do you have Telecommunications Obdusman in 🇨🇦? They are very effective with customer disputes.
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gravisan
(@gravisan) reported
@Fidomobile I accepted your 'win-back' offer in-spite of my bad previous experience, however after four weeks - I still haven't received any response. I shouldn't have to waste my time to, maybe I should have listened to my better judgement and ignored your offer.
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Nɛ̌bɔːjʃa
(@linije_crtam) reported
@TamoDole @FidoSolutions @Fidomobile Yes we do have CCTS here, but I have no idea how helpful they would be, as I've never had to use their services. As I said to my cell phone provider, this not even about the money at this point, or my wasted time but more so about the principle of being dismissed.
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G. I. Joe
(@mallu_moto_vlog) reported
So @Fidomobile gave me $6 dollars in credit for July 8th outage. And charged me $12 for US roaming when I accidentally dialed voicemail which lasted less than 5 seconds.... Corporate greed has no bounds.
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Faux Paw
(@FauxPawRL) reported
Jesus Christ @Fidomobile is the single worst company I have ever dealt with and it's not even close. The lack of competition in Canada is absolutely killing us, and I'm not even talking about the Rogers outage last month.
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Shubhpreet Singh
(@Shubhkairon) reported
@Fidomobile help me to understand what is this bill for ?
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Benita
(@KBenitaa) reported
@Fidomobile do your supervisors like putting people on hold without warning them of the possible wait time or even checking in on them. Like what Rubbish is this? Customer service POUBELLE
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Hugo Mendes
(@hmendes00) reported
My wife and I were really happy with a service from @Videotron (Our internet provider) where they had a salesperson knocking on our door asking us to switch to them (for mobile services) and leave @Fidomobile. There was a catch though. 🧵 (PT 1)
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Rupinderjit Singh
(@MalhiJapnoor) reported
@Fidomobile making fool to customers by matching the plan as you get from other service provider to stop you going with them.But later on you can’t change your device with that plan either pay full amount or change your plan. What a strategy well planned.
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Hugo Mendes
(@hmendes00) reported
We went back to @Fidomobile , of course, cuz we didn't have any problems with Fido before, it was just to enroll in a family plan with a lower bill... (PT 3)
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(@lillianferns) reported
@FidoSolutions What boggles my mind is why a @Fidomobile representative is not authorized to freeze/cancel transactions reported as being fraudulent within hours of it occurring. Why do you need the fraud department to take action when I am reporting it as such?
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Philip Hadley
(@hadley4ipswich) reported
@Fidomobile I still need a contact email for either your legal or customer service departments. Your company cost me money when you went down on the 8th July.
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Doug McMaster
(@mcveggieman) reported
@Fidomobile your customer service sucks. It's not customer service at all it's customer disservice. Nobody wants to wait forever to connect to a live agent, and you've made it literally impossible to contact somebody by phone
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Sean Fordyce
(@seanfordyce) reported
@_harmonyxo @Fidomobile @TELUS With all being horrible, it may be worth calling all to see who is the lowest price but clearly the biggest ones do not offer better service over the smaller ones.
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Nɛ̌bɔːjʃa
(@linije_crtam) reported
We just had the worst customer service experience with @FidoSolutions @Fidomobile We were charged for 6 days of roaming service that we didn't have. In Fido's words, they can't refund charges that "Fido deems valid" - their answer to every proof that we provided. Customer lost.
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Crysta
(@crisssyta) reported
@Fidomobile thanks for nothing, Fido! Impossible to get through even to get in queue over the phone. Directs me to live chat. Live chat agent takes about 20 mins for each reply just to give me answers I already knew. Being a long time customer means nothing esp with offers.
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McCree
(@Official_McCree) reported
@Fidomobile ive waited 3 weeks for my phone order and your support wont tell me why it was cancelled, why it wont ship and the support team reordered it for me and keeps telling me "youll get the phone by the end of the week" three times now on three different weeks
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Corinna 💚🌈
(@CALCocoReads) reported
LOL the compensation from the Rogers @Fidomobile outage is not even 10 dollars! **** you Rogers.
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Golda Allen Interiors
(@GAllenInteriors) reported
@Fidomobile I need to speak to someone in customer service asap. I have been calling the last few days and can not get through to a live person. It keep telling me to go to “Ask Jack”.
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Belle ame
(@KaranKh43979611) reported
@Fidomobile This is ridiculously bad and shameful act of taking money from your customers pocket. By not informing or alerting them my their overused international calls and then charging hefty sum of amount. I literally cannot afford to pay my bill. What should i do now?
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cmonlinda
(@cmonlinda) reported
@Fidomobile you lied. Due to the rogers outage, I had little service on July 9th. I paid for Fido Roaming on July 9th and was only able to use my phone for a small period of the day. I was expecting a $15 credit for the Fido Roaming for that day, but received nothing.
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Sean Fordyce
(@seanfordyce) reported
@_harmonyxo @Fidomobile @TELUS Over an hour on hold. Constant needing to call to deal with broken promises, now a new plan to gouge customers with credit card processing fee. Bell and Rogers are awful. Find a small company, lowest price you can.
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sagar
(@sagar89508912) reported
@Fidomobile I booked my mobile on Aug 2,2022! According to your website I should receive that phone within 1-2 business day! I never received it so I called customer care, and ask for details! They said might gonna take 2 weeks, I replied , if i will not receive mobile by 14 aug
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Nay.
(@Hi_Its_Me_Nay) reported
On the phone with @Fidomobile for almost 30 minutes for the last three billing cycles over the same issue. I hate it here.
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Squish🌻
(@KaboodleNKit) reported
@Fidomobile @FidoSolutions Upgraded my phone through the app, selected express pick up at my local store. I received order confirmation and it said to wait for a "pick up" email from the store. I never got one. Fido chat said the store should have it and to call them 1/3
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Kristen (:
(@Kristenbvolk) reported
@Fidomobile hey, so whatever happened to that credit we should have received in August for the July 8th outage? Been a loyal customer and seeing no credit was absolutely disappointing.
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kt
(@Kaatieroo) reported
Almost drowned and lost my phone in the process. PTSD engaged. Was terminated without cause from my job a week later. Called @Fidomobile to have a payment plan set up. The woman on the phone from Montreal told me to find a job…more than once. That’s customer service 👌
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(@lillianferns) reported
@Fidomobile its 2022 and I have to wait 3-5 days for the fraud dept to contact me after I've reported my account is compromised? No easy way to do this on my account online either. WTF?