Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Phone (53%)
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Internet (30%)
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Total Blackout (11%)
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E-mail (3%)
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Wi-fi (2%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Mississauga, Pointe-Claire, Toronto, Ottawa, Saint-Georges, Kitchener, Burnaby, Oshawa, Vancouver, Guelph, Calgary, Scarborough, Hamilton, Kingston and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
Internet | |
| Pointe-Claire |
Total Blackout | |
| Toronto |
Internet | |
| Ottawa |
||
| Ottawa |
||
| Ottawa |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Jon
(@Jon49071940) reported
@freedomsupport Not something you can test obviously, but we are not sure if we could even make an emergency call if needed?. Last outage was 47 continuous hours, hopefully nobody has any issues during this time.
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Wilson
(@WilsonYVR) reported
@FreedomMobile I can't send or receive SMS between Bell Mobility for over an hour, it's midnight now. All avenues of support of closed? What's up with that?
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VICKY AGARWAL
(@VICKYAG38587148) reported
@FreedomMobile Hi. I am currently using the postpaid plan. I would like to change to prepaid. I am currently outside Canada. I tried calling the international freedom customer care number but it's not in service. What am I supposed to do?
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Jimbob Jones
(@ArcticEidolon) reported
@freedomsupport Just a heads up, I don't know how your support folks see it on their end, but you may want to send a communique regarding whatsapp - if they need to send text containing stuff like _ or *, they should use ``` <content> ``` or it will bold or just alter format.
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Janet Glassford
(@JanetGlassford) reported
@FreedomMobile - I'm calling Federal Gov't here in Canada - 1 800 859-8281; why won't my Oh Canada [Canada-wide call/text plan] allow this? Offices are closed due to Covid; this is essential service - pls resolve. Thanks.
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Vancity Roma
(@strikerita) reported
@FreedomMobile Hey freedom I can't login to my account? Just wondering if your site's down?
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ashley ∞
(@ashmeloche) reported
@freedomsupport Can you explain more what that means? I want to drop down to the $55 plan instead of $80 plan I don't need 15GB of data in lockdown. I don't want to pay $878 for that change
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Bennett
(@bennettchin) reported
@FreedomMobile Very disappointed in your customer service. Phone line suspended & spoke w/ 2 different CSR & both gave different reasons for suspension. Asked what is actual monthly fee & neither could give a response. Such a simple question. #poorservice #fail
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ℕ𝕒𝕥𝕙𝕒𝕟𝕐𝕐ℂ
(@nathanyyc) reported
@freedomsupport @Jon49071940 Is the Freedom "My Account" down? It keeps timing out, but my Internet works and I want to pay my bill.
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erica
(@mssthang1971) reported
@FreedomMobile you guys have the worse customer service ever and I will be cancelling my line
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Sandra
(@sweetangel1936) reported
@freedomsupport I've already called customer service enough times to know nothing will be done once my contract is up I'm leaving and going back to Fido
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voting account for Shawn
(@Samia16729186) reported
@TheJUNOAwards @ShawnMendes @FreedomMobile Bad reputation STREAM WONDER #JFCShawnMendes
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Sandra
(@sweetangel1936) reported
@freedomsupport I'm tired of dealing with customer service been trying to get an issue resolved since around November or December and I keep getting the runaround and the fact that I cannot speak to someone higher then customer service is absolutely ridiculous and UNACCEPTABLE
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Matthêw j
(@m_mightyjay) reported
@freedomsupport I still can’t login into my account
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Ruby - HOLD ON 🏍️
(@rubieberauhl) reported
@TheJUNOAwards @justinbieber @FreedomMobile Support #JFCJustinBieber
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Michelle Drew #HoldOn JUSTICE BLM
(@MichelleCaissi1) reported
@TheJUNOAwards @justinbieber @FreedomMobile Never say never #JFCJustinBieber
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Vinny C FKA: IamSmokee
(@Iamsmokee1) reported
Dudes, I need sugestions for a new service provider for cell service in Ontario. Any sugestions anyone? Been with @FreedomMobile for a bit but man, this might be the last straw here. SUGGESTIONS ANYONE PLEASE?
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Leigh
(@britishsnoman) reported
@k24rebel @freedomsupport Just calm down they will eventually fix it.
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Sandra
(@sweetangel1936) reported
@FreedomMobile DO NOT use Freedom Mobile been dealing with phone with them regarding issues since December and nothing has been done, NOT IMPRESSED
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Katie
(@k_4tie) reported
@FreedomMobile spoke with multiple different people at cust service about a rep that failed to cancel a phone plan, continued to charge me without any notice. Anyone care about this?
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Anthony Gorys
(@AnthGorys) reported
@freedomsupport I also don't think I've ever experienced rude customer service agents from @freedomsupport like I have experienced tonight. Customers can't complain or question services or ask for help I guess.
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DYLAN *****
(@spurplex1) reported
@freedomsupport i don’t have any service on my phone
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Bennett
(@bennettchin) reported
@FreedomMobile Too bad you can’t tell me the cost of my monthly plan when I call your customer service to ask.
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Trevor Fedan
(@Trevorglove) reported
@FreedomMobile way to help Canada out during the pandemic by outsourcing all your call center Jobs to Egypt Is @ShawInfo doing the same thing on there side of thing? Also why have they been instructed not to transfer calls to Canada and to say no and be as difficult as possible?
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Digital Home Canada
(@digitalhomeca) reported
Warning. My daughter was scammed into typing #2030 on her cell phone and was charged $4.99 by @FreedomMobile. This scam has been ripping Canadians for over 8 years because @Bell Rogers & Telus continue to make money everytime. Sad but true. Solution: DON't use shortcodes at all
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matty🥕
(@mattybigslop) reported
Hello @FreedomMobile I’d like to file a complaint
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The Apostrophe Wrecks
(@apostrophewreck) reported
@freedomsupport And yet still no help at all. Ok...my move.
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lilprince
(@llilprince) reported
@FreedomMobile garbage *** company.
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Shiwangi Singh
(@iamshiwangis) reported
@TTChelps @tconnect I use @FreedomMobile but have received any network in the running subways
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Andrew Bardyn
(@abardyn71) reported
@freedomsupport Why is my service off, when im under my credit limit?