Xplore Outage Report
Why is my Xplore service not working?
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If you are having issues, please submit a report below.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (3%)
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TV (%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Calgary, Edmonton, Burlington, Montréal, Québec, Toronto, Brantford, High River, Nepean, Hampton, Kingston, Bowmanville, Ottawa, Winnipeg and Malakwa.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Burlington |
Wi-fi | |
| Montréal |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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butterdave
(@butterdave) reported
@Xplornet Hi! happy customer (on the LTE package) based in Prince Edward County. Is there an outage in my area? Is there a webpage for xplornet that i can go to? If not, I believe investing in a status page would save customer confusion and time spent for your call centre reps
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Scott Wallace
(@Darsaw1217) reported
@Xplornet The problem has not been fixed. We have rebooted a number of times. System south of Picton in Prince Edward County is offline. I opened a ticket Wednesday. Absolutely NO call from Xplornet since. So, don’t tell me things have been restored.
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tying up loose ends
(@Rosebuddy1973) reported
@Xplornet Thank you but no, just talked to another person this morning being offered to go LTE - their CCI tower just went "down" and will no longer be serviced. The funny thing was until Xplornet took over they had no difficulties with CCI service either as it was dependable and enough.
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Scott Wallace
(@Darsaw1217) reported
@Xplornet how bout improving service in Prince Edward County that has out for 3 days. Xplornet = disaster. No communication. Upsell for stupid care plan when it’s an Xplornet outage. Threaten mileage for tech to come when again issue is an Xplornet outage.
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Scott Wallace
(@Darsaw1217) reported
@SouthwellJoan @Xplornet I agree with refunding people for time down. They are not responsive. Instead, they upsell when you call for $7.50 per month care plan knowing it was their system that was down and not an issue on my roof. So not happy. Been with them 4 years. They were good up to 1 year ago.
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joan Southwell
(@SouthwellJoan) reported
@Xplornet Why would I call I do know to reboot my system. Why don't you just fix your end that where the problem is day 3 and counting so be I expect a 3 day discount on my and every else bill. No service no pay.
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Adam J. Humphreys
(@Making8) reported
from
Calgary, Alberta
@ChrisLaBossiere @Xplornet Ya but does anyone actually have Starlink out here? My buddy has been waiting over a year and apparently support isn’t ideal. I hope they pull it off but early days yet.
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Chris Dyer ConSpark
(@ConSpark86) reported
@Xplornet my internet has been down west of red deer for about 14 hours now, any explanation?
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Star
(@RealStarDeLuna) reported
Power was about for TWO SEOND @Xplornet DOWN FOR 3 ******* HOURS!!!!! WHAT ********?!?! SWITCH FROM @Xplornet WHEN YOU CAN THEY ARE ******* USELESS!!!!
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Jay Averill
(@Jay_Averill) reported
@ChrisLaBossiere @Xplornet Had to do the same. They just can’t compete with the speed and reliability of Starlink. Xplornet did have great customer service but that can’t compensate for a poor product they aren’t upgrading.
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Scott Wallace
(@Darsaw1217) reported
@SouthwellJoan @Xplornet Same here. Xplornet is living in a fantasy world. No service since Wednesday.
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Scott Wallace
(@Darsaw1217) reported
@AdryanBorins @Xplornet @DominicNST Same here Adrian - must work from home. So many of us got impacted last week. No apology from Xplornet- nothing. Just saw posting on down detector that Xplornet did not want to send a tech today. Thought to myself - are we back in 1922?
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Chris Galway
(@chrisjgalway) reported
Hey @Xplornet any reason why your service has been non existent for the past 3 days? Do you even care or do you just want our payments. I pay for service and this is what I get? How about fixing the issue and then compensation! #worst internet #xplornet #xplornetsuck
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Tara Jeles
(@Sojeles) reported
My address is considered rural even though i am 8 minutes from a city with 98,000 population. Try getting internet.... @Bell 👎🏻 @Rogers @Xplornet 👎🏻. Yet a borrowed Ipad from school with Rogers data can hotspot Netflix like crazy. No help from any of those companies though!
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Greg Beldam
(@gbeldam) reported
Just found out that @Xplornet blocked my account on Twitter? That’s nice customer service.
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nancy
(@wallisdesigns) reported
Another day, another @Xplornet outage. Multiple day outages in Prince Edward County continue. What is the status @Xplornet? What are you doing to support your customers? When will our service resume???
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Scully
(@HANSENKTH) reported
@ChrisLaBossiere @Xplornet Once I get mine hooked up Telus is out the door. And once I get access to my business line they are toast there as well. Worst service ever.
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Alan
(@Awallis11) reported
@wallisdesigns @Xplornet This is very poor customer service xplornet and unacceptable. At the very least you need to send out a Tweet to let your customers in Prince Edward County know what the status is - Monday/work-day is fast approaching, please put send a message ASAP.
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Dave Nuttall
(@Dnuttall1985) reported
@Xplornet internet's been down 3 days, what's up???
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Pat St.Germain
(@PatStGermain1) reported
@Xplornet Already did to receive the automated message that the internet is down in my area. Go figure! When you need reliable rural internet for work, Xplornet is not it. Service calls resolve nothing unless it’s to upsell me to a new package with the promise of being more reliable!
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Sean Hollywood
(@seanphwood_sean) reported
@Xplornet @Rosebuddy1973 Why is your service so bad? Every week unplanned disruptions. Why do you not notify your customers in advance. That’s what proper companies do!!!
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Canadian Karen Walker🎶👩🏻💻🌈🍷🏈
(@jlitke1) reported
@SouthwellJoan @Xplornet And mine. We're going on 3 days, and when I called support they said my whole region was out. Three days? Really?
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Canadian Karen Walker🎶👩🏻💻🌈🍷🏈
(@jlitke1) reported
@SouthwellJoan @Xplornet Yeah, I already had done that begire I called. My speeds were faster for upload than download, and then they were like "oh, we forgot, you have an outage in your area!"
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joan Southwell
(@SouthwellJoan) reported
@Xplornet How about today June 28 & 29 2022 not service for two days. So If its fixed why is mine still not working.
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Aaron Miller
(@awmiller21) reported
@chrisjgalway @Xplornet Our service has been off and on over the weekend. This after a recent upgrade to ‘faster and more reliable’ (and more expensive!) service.. Yet, @Xplornet will continue to bill.
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Greg Beldam
(@gbeldam) reported
Day 4 of no internet in all of PEC from @Xplornet finally got an auto call saying it was out in the region and they were trying to “diagnose and fix the problem” 🙄
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Adam Becevello
(@adambecevello) reported
@gbeldam @Xplornet We are on @Xplornet at our cottage and honestly the second I get my Starlink dish and service set up I’m cancelling the crap xplornet service and never looking back.
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Pat St.Germain
(@PatStGermain1) reported
@Xplornet Just another day in Picton without internet. Same old same old with Xplornet,- expensive, slow and unreliable. While there are few options in the County, you could be the worst!
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Scott Wallace
(@Darsaw1217) reported
@Xplornet Internet still down south of Picton. Outage caused by Xplornet. 4 days of outage now. Worst service ever! Don’t see these issues of this magnitude with Bell or Rogers but because we are rural Canadians we are stuck with this useless organization. We need more options.
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Chris LaBossiere 🌻 🇺🇦
(@ChrisLaBossiere) reported
from
Minton, Saskatchewan
@Making8 @Xplornet I was able to get it after about 4 months waiting. I thinks it's actually better now. Support is not great but it's pretty much trouble free after it's setup. We're getting 80 mbps downloads instead of 3-4, so well worth it.