Rogers Outage Report

Problems in the last 24 hours

The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

• Internet (54%)
• Wi-fi (15%)
• TV (15%)
• Total Blackout (7%)
• Phone (6%)
• E-mail (5%)

Live Outage Map

The most recent Rogers outage reports came from the following cities: Toronto, Markham, Calgary, Montréal, Vancouver, Angus, Spruce Grove, Newmarket, Edmonton, Kitchener, Carp, Waterloo, Oshawa, Toronto county, and Anmore.

City	Problem Type	Report Time
Toronto	Wi-fi	4 hours ago
Toronto	Wi-fi	7 hours ago
Markham	TV	9 hours ago
Toronto	Internet	9 hours ago
Calgary	TV	11 hours ago
Toronto	Internet	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Iqbal Faizer (@IFcomic) reported 15 seconds ago

  Today, I had the best interactions with @RogersHelps customer service on the phone in 15 years. Extremely professional, kind, helpful, & sounded like South Asian women. One of them said she was new to the job. #Rogers Imagine if THEY were on the board or the CEO instead?#CdnPoli

• 
  Joe Blomeley (@JoeBlomeley) reported 2 minutes ago

  @RogersHelps This experience is highly disappointing. If Rogers didn’t own the Blue Jays broadcast rights, I would have cancelled this service months ago.

• 
  iamacraftymama (@iamacraftymama) reported 2 minutes ago

  @RogersHelps I sent a DM regarding my nextbox not working.

• 
  leafgirl (@Sflet1717) reported 4 minutes ago

  @RogersHelps NO SERVICE IN YONGE AND SHEPPARD AREA AGAIN. BEEN OFF SINCE 2AM..THIRD TIME IN A MONTH

• 
  Ryan Phillips (@ryanphillipsesq) reported 8 minutes ago

  @Rogers Man that’s so old fashioned thinking. I know this isn’t down to u, ur just replying, I’m just saying it out loud. Its crap when you can’t watch stuff in another country and the only way is to subscribe to a channel but if you don’t live in said country like me you miss out.

• 
  mark (@Deafrowrecords) reported 10 minutes ago

  @RogersHelps I spent 100mins on your online chat to have a bundle that i had quoted early applied to my account. 100 mins later, the agent says, nope, can't do it. WTF is this? Why is everything so difficult?

• 
  SafiyahAbrahim' (@SafiyahAbrahim) reported 11 minutes ago

  @Rogers why is my internet cutting off ever so often?!? Like damn.

• 
  ckmills (@ckmills) reported 11 minutes ago

  @RogersHelps Hey Rogers my internet here is Keswick went down at around 3:45 pm. Any issues in my area?

• 
  Ryan Phillips (@ryanphillipsesq) reported 12 minutes ago

  @Rogers Thanks for responding… but why tho. I’m trying to watch live sports and can’t… If Amazon, DAZN etc can do things like this, why can’t Rogers? Especially as I pay a lot more for Rogers with out the benefit of streaming when abroad. Sometimes makes me want to cancel.

• 
  Fayeezy (@Fayeezy) reported 12 minutes ago

  Hey @Sportsnet @rogers, can you at least let your subscribers know there is an issue wiling the #snnow app? It’s the right thing to do - along with mass refunds for atrocious services

• 
  The Wifey (@Ashlxyx__) reported 13 minutes ago

  i swear @rogers is always making my wifi tweak how tf my wifi down for 3 hours now

• 
  Andrew Rolfe (@rolferrr) reported 13 minutes ago

  .@Rogers are you going to be providing refunds to @Sportsnet Now subscribers? The glitches and poor service make these apps unusable.

• 
  rositta (@wheresrosinow) reported 15 minutes ago

  @Rogers @NHL I am disgusted with Rogers. They “steal” my phone number because I refused Ignite and now I’m having trouble getting it back. I am 9 days without a phone. #NeverBundleWithRogers

• 
  Brittlestar (@brittlestar) reported 18 minutes ago

  @RogersHelps Hi Guys, I need some help with my account. It seems your system has removed some of my parents channels and replaced them with others.

• 
  Amy (@Amy10J) reported 19 minutes ago

  @BFMDpodcast @RogersHelps I'm glad it's not just me having issues. This is my first time using SN Now, and I'm not impressed (thankfully I got 3 free months so I'm not paying anything)

• 
  Amanda Mae Risser (@AmandaRisser1) reported 28 minutes ago

  @RogersHelps With disable it states doing this may cause problems on my device with other apps.

• 
  G (@Gridernuck) reported 33 minutes ago

  @BFMDpodcast @RogersHelps Having the exact same problem. I even tried a different browser. Just garbage when you pay for something and this is what you get.

• 
  Andrew Chung (@AndrewCSlater) reported 35 minutes ago

  @RogersHelps finally spoke to a Rogers technician who said that the issues ive been experiencing for 3 days will last for another 3-5 business days, which means I’ll have had broken service for at least a week. I would like to be compensated for this lack of service.

• 
  b E k (@hyungbaek) reported 36 minutes ago

  @Rogers Another Sunday where internet is down at Yonge and Sheppard! Absolutely disgraceful. I'm switching.

• 
  Stefania Medryk/Chasca 💙 (@smedryx) reported 38 minutes ago

  @RogersHelps yo Rogers what the frick frack is going on? My internet has been cutting in and out all week and apparently this is happening with your customers across toronto. Fix your stuff!

• 
  LoulaMarch (@LoulaMarch) reported 39 minutes ago from Whitby, Ontario

  @RogersHelps we’ve had no internet since Weds at 10am. A tech came Friday & said no service at our street box & that maintenance crew was coming by end of day Friday. No one showed. It’s Sunday and now @Rogers @rogershelp said they have no record of an order being putting in!?

• 
  Fayeezy (@Fayeezy) reported 40 minutes ago

  @Rogers Playback errors, audio/video sync, poor streaming quality (don’t ask me about my connection, I consistently get 250 mbps with rogers). Post update this app has been brutal. How about @rogers admits there is a problem.

• 
  Rich Thorpe (@exit716) reported 44 minutes ago

  @RogersHelps Any chance someone could explain why your Ignite TV service continually drops the signal at my house? Your support tech assured me this morning at 10:30am that a ticket had been issued for this problem. And so far nothing, has been done to fix this.

• 
  BEVIH20 (@BEVIH201) reported 47 minutes ago

  @RogersHelps over 2 weeks now with “interference” on my internet, and just awful service. Still no resolution when calling in. I get a text message twice a week telling me “we’re still working on the issue”. Can we step this up? Long time customer starting to run out of patience

• 
  Joe Blomeley (@JoeBlomeley) reported 48 minutes ago

  Hey @Sportsnet and @RogersHelps. Trying to watch the Jays game. The audio doesn’t match up with the game play. Please. For goodness sakes, get your **** together. This app is atrocious. Everyday there’s an issue.

• 
  Rajput Krunalsinh (@____RAJPUT____) reported 49 minutes ago

  @RogersHelps I have a rogers wifi at my home. 150 mbps download & 15 mbps upload speed. But I'm getting only 60 mbps downloading speed only. I have tested this using speed test feature of Rogers application. Please give me resolution ASAP.

• 
  Rob (@RobPupols) reported 52 minutes ago

  @RogersHelps @Rogers Come and fix the "degradation in my line" that you said would be fixed. It has been a week, I would call but your Ignite service has my phone over the internet... @Bell service is looking really good.

• 
  Alida Van Braeden (@AlidaVanB) reported 53 minutes ago

  @KurtCiesla @SAndersonshpk @Rogers On my Virgin plan (got through Costco) the cost of the phone per month is billed separately from the cost for service per month, and will end automatically when the phone is paid for.

• 
  Newms (@newms416) reported 55 minutes ago

  @RogersHelps any update on the Internet/TV/Homephone outage affecting M5E, big day in sports and would like to be able to use some of my $350 rogers bill for the services i pay for

• 
  Ian Brown (@iebrown) reported 59 minutes ago

  Help @Sportsnet @BlueJays @rogershelps the ‘new Sportsnet now experience’ meant this afternoon’s game was basically unwatchable. Constant freezing, buffering, or extremely blurred video when it did load. On a 500u ignite home service. Unacceptable.